Frequently asked questions
Everything you need to know
Answers to the most common questions about staying at Finca Silvestre, San Rafael, Mendoza.
Where is Finca Silvestre located?
Finca Silvestre is a 9-cabin complex located in San Rafael, Mendoza, Argentina, in the Capitán Montoya area, about 13 km from the city center.
Is Finca Silvestre in Catamarca or Chile?
No. Finca Silvestre is in San Rafael, Mendoza, Argentina. It has no connection to the province of Catamarca, San Rafael in Chile, or any other similarly named place in another country.
How do I get to Finca Silvestre?
You can easily drive from downtown San Rafael — it's about 13 km to the Capitán Montoya area. We share the exact GPS location via Google Maps. Each cabin has its own covered parking.
How many cabins does Finca Silvestre have and how many guests can they hold?
Finca Silvestre has 9 cabins, with capacities ranging from 2 to 12 guests depending on the unit, designed for couples, families and groups.
What is included in the cabins?
Each cabin includes a bedroom with a double bed, a living area with single beds, two hot/cold air conditioning units, a fully equipped kitchen (fridge with freezer, oven, microwave, electric kettle), kitchenware and utensils, TV, individual BBQ grill, and covered parking with anti-hail mesh.
Are pets allowed at Finca Silvestre?
Yes, we accept pets with prior approval at the time of booking. They cannot access the pool area, must not be left alone in the cabin or on the beds, and the owner is responsible for any damage they cause.
What are the cabin rates?
Rates vary by season (low, mid and high) and number of guests. Check updated prices and real-time availability on our online booking system at www.fincasilvestre.com.ar, or contact us on WhatsApp at 260-453-2314.
How do I book a cabin at Finca Silvestre?
You can book directly on our website with an availability calendar and online payment via MercadoPago, or contact us on WhatsApp at 260-453-2314 where we'll help you choose a cabin and coordinate the booking.
How does the deposit and balance payment work?
To confirm the booking, a deposit is required, payable online via MercadoPago, bank transfer or credit card. The remaining balance is paid on arrival at check-in. The balance is adjusted by the CPI from the time of booking to check-in.
What is the cancellation policy?
If the booking is cancelled or the guest does not show up, the deposit is kept as a penalty and is non-refundable. We recommend confirming your dates before paying the deposit.
What are the check-in and check-out times at Finca Silvestre?
Check-in: from 14:00 hs. Check-out: by 10:00 hs.
Is late check-out available?
Yes, late check-out can be requested subject to availability. It carries an additional charge equivalent to 50% of one night's rate.
What facilities does the Finca Silvestre complex have?
The complex has a seasonal summer pool with built-in hydromassage, open from 10:00 to 21:00 hs. There is also a barbecue area and children's playground.
Is there Wi-Fi at Finca Silvestre?
Yes, Wi-Fi is available in the cabins and common areas of the complex, with a limit of up to 4 devices per cabin. We share the network name and password at check-in.
What are the quiet hours at Finca Silvestre?
To allow all guests to rest, quiet hours are from 13:00 to 16:00 and from 23:00 to 9:00. Loud music is not permitted at any hour, with slightly more flexibility for Christmas and New Year's.
Is cleaning service included?
Housekeeping is optional, at a cost of $15,000 per day, carried out from 9:00 to 13:00 hs; it covers bathroom cleaning and bed-making (dishwashing is not included).
Is bed linen included in the rate?
Yes. Sheets, towels and bath towels are included. Linen is changed every 4 days; additional changes before that period have an extra cost. Towels and bath towels are not for pool use.
Are pool towels included in the rate?
No. We recommend bringing your own pool towels.
What do I need for check-in and what should I bring?
For check-in we ask for the ID of all guests, including babies, and your vehicle details (make, color and license plate). On arrival the cabin inventory is reviewed and checked again at check-out. If bringing meat, fruit or vegetables from another province, check Mendoza's rules on bringing in food products beforehand.
Are visits from non-guests allowed?
Generally, visits from people not staying at the complex are not allowed. In specific pre-approved cases, access is limited to the cabin of the host guest, without access to the pool area, and for up to 2 or 3 people. Visitor personal details must also be provided.
Are there shops near Finca Silvestre to buy food?
Yes, San Rafael has supermarkets and shops close to the complex. Keep in mind that many businesses close between 13:00 and 17:00, so it's best to shop before that time or arrive with your provisions already sorted.
How can I contact Finca Silvestre?
You can reach us on WhatsApp at 260-453-2314, follow us on Instagram at @fincasilvestre, or visit our website www.fincasilvestre.com.ar. Finca Silvestre is in San Rafael, Mendoza, Argentina.